Refund Policy

All sales are final. A signature is digital content that’s placed on the globe as soon as your payment goes through, so we don’t offer refunds once it’s delivered, except in the cases below.

What you agree to at checkout

Before you can pay, you tick a box confirming this statement, which is also shown again above the Pay button:

I want my signature placed on the globe immediately. I understand that because it’s delivered right away, I lose my 14-day right to cancel, and that all sales are final (no refunds).

We record the time you confirmed it, and the version of our terms, with your payment.

If you live in the EU, EEA or UK

Consumers normally have 14 days to withdraw from an online purchase. For digital content that isn’t on a physical medium, that right ends once delivery begins, provided that you asked for immediate delivery and acknowledged that you’d lose the right. The checkbox above is that request and acknowledgement. Your signature is placed right after payment, so by paying you give up the 14-day withdrawal right.

When we do refund

• No signature. You were charged but your signature wasn’t placed, and we can’t fix it within a reasonable time.
• Duplicate charge. You were charged more than once for the same signature.
• Required by law. Any case where applicable law requires a refund.

Refunds go back to the original payment method. Your statutory rights, for example if the service is faulty, are not affected.

When we don’t

• You change your mind after your signature is placed.
• You remove your information, or delete your signature or account.
• We remove a signature because it breaks the Terms of Service.
• After the 15-minute edit window, you’d like to change the text or style.

Problems with a payment

Please email [contact email] before disputing a charge with your bank. Include the email you sign in with and roughly when you paid, and we’ll sort it out. We aim to reply within [3] business days.